Cancellation and Returns
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
Conditions for Return
- Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
- Products/Items should be UNUSED.
- Product will be picked up from customer's door step.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Our call centre @ +91-4435014155 between 10 AM to 6 PM - Monday to Saturday or send an email to support@techsirpi.com with your order number.
Refunds
In case of cancellation and refund, Rs. 1500 will be deducted from the total amount paid as administrative charges.
Return Policy
Thank you for shopping with us! We want to ensure you are satisfied with your products. If, for any reason, you need to return or exchange your purchase, please review our return policy below:
1. Return Period:
You have 15 days from the date of delivery to initiate a return or exchange.
2. Eligibility Criteria:
Products must be in their original condition, unused, and in the original packaging.
All accessories, manuals, and warranty cards must be included.
3. How to Initiate a Return:
Contact our customer service team at +91-4435014155
to request a Return Authorization (RA) within the specified return period.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping method for returns.
5. Inspection and Processing:
Upon receiving the returned items, our team will inspect them to ensure they meet the eligibility criteria.
Refunds or exchanges will be processed within 7 business days of receiving the returned items.
6. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
7. Exclusions:
Certain items, such as opened software, damaged products due to customer misuse, or items without their original packaging, may not be eligible for return.
8. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.
9. Restocking Fee:
A restocking fee of 30% may be applied for returns not due to product defects.
10. Contact Information:
If you have any questions or concerns about our return policy, please contact our customer service team at +91-4435014155